Passengers intending to fly with Ryanair next Thursday (12th July) and beyond, should be aware that they are entitled to reimbursement for their travel costs under EU law, said Brian Hayes MEP.
“We expect that this strike will go ahead next week. What we don’t know is if it might escalate the following weeks and affect other Ryanair flights across Europe,” he said.
“All Irish passengers intending to fly with Ryanair should be aware that they do have protection under EU law, and while disruption or cancellation to their flights is very inconvenient, they should not be out of pocket as a result.
“When a flight is cancelled, passengers are entitled to reimbursement of the full cost of their tickets for the parts of the journey not made and for the parts already made if the flight is:
- No longer serving any purpose in relation to the passenger’s original travel plan together with, where relevant, a return flight to the first point of departure at the earliest opportunity or,
- Re-routing to their final destination at the earliest opportunity or,
- Re-routing at the convenience of the passenger to the final destination subject to availability of seats.
- In addition, passengers are entitled to meals and refreshments reasonable to the waiting time and two telephone calls or emails.
- If the re-routing is the day after the planned flight, passengers are also entitled to hotel accommodation where a stay of one or more nights becomes necessary or where a stay additional to that intended by the passenger becomes necessary.
- Transport should also be provided between the hotel and the airport.
“We do not know at this stage how many passengers will be affected by this strike. Some pilots are employed directly by the airline, while others are contractors. Of the airline’s 300 or so pilots operating out of Dublin, less than a third voted for the industrial action, but those who have voted for the action are essential to operate aircraft as they are Captains.”
“With one week to go, there is still every opportunity for both sides to reach an agreement on this dispute and I would encourage all parties to continue to engage with each other. With passenger levels passing through Dublin Airport to reach peak levels, nobody sees industrial action as a positive move. So, while hoping for the best outcome, I would still advise all passengers to familiarise themselves with their rights and ensure they are properly compensated should strike action go ahead.”