Brian Hayes MEP

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Mobile providers’ needs to do more to explain Fair Usage Policy when roaming – Hayes

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Mobile providers’ needs to do more to explain Fair Usage Policy when roaming – Hayes

54% do not understand their network providers’ fair usage policy

Dublin MEP, Brian Hayes has today (Thursday) said that mobile network providers need to do more to explain their fair usage policy. The Fine Gael MEP was commenting following an online survey he conducted over the last month.

Roaming

“In June when roaming charges were abolished across the EU, an optional fair usage clause that mobile providers could apply on data usage came into force.  While calls and texts will always cost the same as at home, the use of data can be limited. The idea behind this clause was to prevent abuse of the system. When you “roam” with you mobile, it costs providers. Therefore, the clause was established to prevent, for example, a person living in Ireland obtaining a French phone but never being in France.”

“The survey I carried out over the last month found that 56% of respondents know that a Fair Usage Policy exists. However, 54% did not understand how the Fair Usage Policy works.  This is a worrying and evidence that more needs to be done by network providers to inform their customers.”

“While 65% of respondents said they had sufficient data while abroad, many reported to me that their data expired after a short period of time. Several respondents also said that they had to increase their monthly bills as their data expired to quick. The amount of data a person has is linked to the cost of their monthly bill or in the case of Pay as You Go the amount you top up by.”

“The new ‘Roam Like at Home’ rules are very welcome. However, there is confusion around the use of data that needs to be rectified. I will be contacting COMREG, who has responsibility for implementing the EU rules on roaming, to ask them to examine how this situation can be improved. Consumers need to know what exactly they get and how much it will cost”, concluded MEP Hayes.

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