Airlines not sufficiently respecting EU air passenger rights – Hayes
Passengers rarely receive the care or compensation that they are entitled to in cases of delays or flight cancellations, Brian Hayes stated.
According to a recent survey of almost 11,500 passengers travelling across the EU:
- 10% of those who were delayed experienced a financial loss
- In 25% of those cases, the loss was over €300
“What some passengers may not realise is that they are entitled to compensation if their flight is delayed for more than three hours, or cancelled. However, this is only respected in just 25% of cases.
“Passengers are also entitled to receive free food and drink if their flight is delayed for more than two hours, or cancelled, and that was only respected in 46% of cases.
“EU rules are in place to compensate passengers adequately and airlines are often ignoring them, while the authorities are not stepping in to enforce them. Air passenger rights must be protected in all cases and not just for those who complain.
“As Irish tourists embark on what’s bound to be a busy holiday season, it’s important that they know that, safeguards are there for them should they encounter any disturbance to their travel arrangements. The onus is also airlines to hand out compensation when it is due and look after passengers properly. Infringing airlines should be reported to the European authorities to ensure appropriate action is taken.”