Purchased an item on holidays that turns out to be faulty? The European Consumer Centre can help – Hayes
Fine Gael Dublin MEP, Brian Hayes has today (Sunday) highlighted to Irish citizens who have returned from summer holidays to know their consumer rights on goods purchased in another EU country.
“70% of Irish people who went on summer holidays this year remained within the EU. Many of those will have purchased items such as clothing and electronics or avail of services such as hotels and restaurants. However, not many people are aware of the services that the EU has in place to protect them against faulty products or poor services.”
“Every EU Member State has a European Consumer Centre (ECC) whose job it is to resolve complaints between consumers and traders in different EU countries. When necessary the ECC can liaise directly with a trader via its sister centre in the country of purchase.”
“For example – You are on holidays in Spain and purchase a camera that stops working when you return home. You have emailed the shop but have failed to receive an adequate response or have language difficulties. You can contact the ECC who will advise you or make representations on your behalf via the Spanish ECC. The same entitlement applies if you purchase the product online.”
“So far this year the European Consumer Centre in Dublin have assisted over 1,998 individuals. This number is expected to rise in the weeks ahead following the summer holiday period. The biggest areas of complaints were air travel, car rental, electronic goods and online services. In the last annual ECC report the Dublin office secured over €80,000 in refunds for consumers.”
“When faulty items are purchased in Ireland you simply return it to the shop but this is not possible when the seller is in another country. The ECC provides a valuable service and I would encourage consumers to avail of their services if they find themselves in the position of purchasing faulty products” concluded MEP Hayes.