Statement

Holidaymakers need to know their rights when flying – Hayes

Fine Gael MEP for Dublin, Brian Hayes has highlighted EU laws concerning flying within the EU and urged Holidaymakers to know their rights before traveling.

If a flight is cancelled or delayed EU law states passengers must be given a choice between re-routing to your final destination or a refund. Airlines are required to provide passengers with information, care and assistance, and compensation in certain circumstances.

“Not enough is being done to get the message out especially this time of the year as families head off to the sun. If you are flying from any airport in the EU and your plans are disrupted, you have rights and entitlements under EU law.”

“As EU consumers you have the right to be informed about your journey in a timely manner before, during and after the journey and about your entitlements if there is a disruption. Each case is treated individually and the holidaymaker may be due to receive assistance, be offered the option of continuing the trip or seek a refund.”

“Airlines are required to inform passengers about their rights. If an airline cancels a flight, they must provide each passenger with a written notice setting out the rules for compensation and assistance. A similar notice must be issued if a flight is delayed by more than two hours.”

“EU citizens have many rights but it is vital that people ‘know before they go’. The European Consumer Centre in Dublin provides details on various European consumer rights available to citizens. Their website www.eccireland.ie outlines in detail these rights” concluded Mr Hayes.

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