Dublin MEP Brian Hayes has today (Monday) urged the European Commission to introduce a car rental code of conduct for all car rental companies in the EU.
“At the moment there is a voluntary code of conduct for car rental companies. However, only 9 car hire companies have signed up to this. As part of the code of conduct an independent complaints mechanism examines any breaches.”
“The code of conduct needs to be mandatory for all car rental companies operating within the EU. It is not good enough to have only a minority signed up to an agreement. The car rental industry is worth in excess of €10 billion to the European economy. 1 in 3 Irish people who travel abroad rent a car. At present consumers have very little protection when disputes arise.”
Later this year the European Commission will publish its Internal Market Strategy. I have asked that a mandatory code of conduct for car rental companies form part of that strategy. Since my election to the European Parliament I have received many complaints from Irish motorists who rent cars while abroad, complaints such as fuel surcharges, excess insurance and unjustified administration fees.
“The Commission needs to enforce a mandatory code of conduct on the industry given the failure of the industry to police itself.”
“Every year thousands of EU citizens are faced with problems after renting a car with very little support in place to argue their case. This is a very important consumer protection issue for all EU motorists. I believe that the European Parliament should put pressure on all of the institutions to stand up for EU motorists.”